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Terms and Conditons

Payments

We accept VISA, Mastercard and American Express credit/debit cards for online purchases. Payment is due in full at the time of the order. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

For organizations who wish to apply for payment terms, such as Net 30 days, please see our Apply for Payment Terms page.

7% sales tax awill be applied to orders from organizations in the state of Florida only.

If you are a tax exempt organization in the state of Florida, please contact us and we will assist you with your order. 

Please email us or call us directly at 305-639-3040 if you have any questions regarding taxes or payments.

 

Product Availability and Pricing

Products are priced on a per piece basis and the total cost will be calculated based on the quantity of plates you order.

Please note that we do not keep all products in stock at all times.

Due to the many varieties and combinations of metal plates and tags that we offer, we cannot guarantee that your specific choice will be available at the time of your order.

If we have the product in stock, and your order is placed before 12:00 PM EST,  your order will ship same day. If we do not have the product in stock, it may need to be produced and may incur a set-up fee and may require a minimum order or 500-1,000 pieces, depending upon the options. Please email us or call us directly at 305-639-3040 for any questions regarding product availability. 

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.)

If you order the wrong product as your error, we will still refund you, however, you will be responsible for all shipping charges as well as a 20% restocking fee.

If you need to return an item, please contact us directly so we can issue you an RMA, you can also login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  Also, please feel free to call us and we can assist you over the phone.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping company we use, all weights will be rounded up to the next full pound.

At this time we are not able to ship using a client's shipping account, all orders are shipped UPS and fees are charged to the client as part of the cost of the order.   Exceptions will be made for orders over 10,000 pieces, custom orders, and those who have applied for and are approved for payment terms.

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